Power Bank

🔋 Power Bank Warranty Terms & Conditions

Please read the warranty instructions carefully before submitting a claim.

📋

Warranty Instructions

  • Model Number, Batch Number, Start Date, and End Date must be valid and match the product.
  • Warranty claim processing may take up to 14 business days.
  • Original warranty card, purchase invoice, and product packaging are required.
  • Warranty can only be claimed once during the warranty period.
  • Warranty applies only to the power bank. Cables and accessories are excluded unless stated otherwise.
  • The company may repair the product using new or refurbished parts.
  • For approved claims, the company will decide whether to repair or replace the product.
  • If repair is not possible, a replacement unit may be provided.
  • Warranty becomes void if the product is opened, modified, repaired, or tampered with by unauthorized persons.
  • Warranty is invalid if the batch number on the warranty card does not match the product or packaging.
❌

Warranty Does Not Cover

  • Physical damage, scratches, breakage, water, or liquid damage.
  • Burnt charging ports or internal components.
  • Battery swelling, burning, or overcharging damage.
  • Damage caused by misuse, mishandling, negligence, or human error.
  • Damage resulting from high voltage, power surges, or electrical faults.
  • Internally or externally damaged, altered, or corroded parts.
  • Battery backup or usage-time complaints.
  • Products repaired or damaged by customers or unauthorized technicians.
✅

Valid Warranty Claims

  • The power bank does not turn ON.
  • The power bank does not charge properly.
  • The power bank fails to provide proper backup performance.