At Tabbani, customers are requested to check product compatibility before placing an order. Compatibility-related issues will not be considered product defects.

Faulty Products

Any issue must be reported within 24 hours of delivery. Complaints reported after 24 hours may not be accepted.

Customers are required to share clear proof, such as product photos or videos, for verification. Once the issue is verified, the product may be replaced.

Refunds are only applicable to PayFast orders if the product is unopened. Once the product has been opened, it will be handled under the warranty policy.

Cash on Delivery Orders

Cash refunds are not available for COD orders.

Unopened products reported within 24 hours of delivery may be eligible for a replacement or voucher, subject to approval.

Shipping charges are non-refundable. If the product has been opened, it will be covered under the warranty policy.

Online Paid Orders — PayFast

Refunds for online paid orders are only applicable if the product is unopened and the request is submitted within 24 hours of delivery.

Shipping charges are non-refundable.

Refund Processing

Approved refunds may take up to 15 working days to process.

Refunds will be issued only through the original payment method used at the time of purchase.