Smart Watch

📋

Warranty Instructions

Model Number, Batch Number, Start Date, and End Date must be valid and match the product.
Warranty claim processing may take up to 14 working days.
Original warranty card, purchase invoice, and product packaging are required.
Warranty can only be claimed once during the warranty period.
Warranty applies only to the smart watch. Straps, charging cables, screen protectors, and other accessories are excluded unless stated otherwise.
The company may repair the product using new or refurbished parts.
For approved claims, the company will decide whether to repair or replace the product.
If repair is not possible, a replacement unit may be provided.
The warranty period will not be extended or renewed after repair or replacement.
Warranty becomes void if the product is opened, modified, repaired, or tampered with by unauthorized persons.
Warranty is invalid if the batch number on the warranty card does not match the product or packaging.
Water resistance performance may decrease over time due to normal usage and is not guaranteed after physical damage or repair.
Software updates, app compatibility, Bluetooth connectivity, or minor syncing delays may vary depending on the mobile device and are not considered manufacturing defects.

❌

Physical damage, scratches, cracks, dents, breakage, or liquid/water damage.
Damage to the display, LCD, touch panel, dial, speaker, microphone, buttons, sensors, or charging pins.
Battery swelling, battery burning, overheating, or damage caused by overcharging.
Damage caused by misuse, mishandling, negligence, accidental drops, or human error.
Damage caused by high voltage, power surges, or electrical issues.
Broken, burnt, wet, scratched, corroded, or tampered components.
Straps, charging cables, adapters, or other accessories included with the product.
Claims related to display brightness, touch sensitivity, sound quality, vibration, Bluetooth connection, health tracking accuracy, or battery backup timing variations.
Damage caused by installing unsupported apps or software modifications.
Products repaired or damaged by customers or unauthorized technicians.

✅

The smart watch does not turn ON.
The smart watch does not charge properly.
The smart watch does not provide normal backup time.
The display or touch stops working without physical damage.
The watch is unable to connect or function properly due to a manufacturing fault.